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Experiencing a problem with your washer-dryer or your laundry? Before calling for assistance, check these points! In most cases, the problems you may experience can be easily solved without having to call for a technician. Choose your topic!

    WASHER-DRYER Solutions >>
     
    
      LAUNDRY Solutions >>
Splendide Laundry Solutions
    



1. WASHER-DRYER: What's the Problem?

The washer does not start >>

The dryer does not start >>

The machine continuously fills and drains water >>

Water does not enter the washer >>

The Program Selector knob keeps turning
(Models: WD2100, WD2000S, WDC6200CEE & WDC5200 ONLY) >>

The machine leaks >>

Excessive vibration during the spin cycle >>

The washer doesn't drain or spin >>

The washer produces too much foam >>

The dryer does not dry properly >>

Dryer performance has decreased over time
(Comb-o-matic ventless drying models only) >>




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2. WASHER-DRYER: Solutions

The washer does not start.

Possible Cause: There is no power.
Solution: Check that the plug has been correctly inserted into the socket and that there is electricity to the plug.

Possible Cause: Door is open.
Solution: Close the door.

Possible Cause (WD2100, WD2000S, WDC6200CEE, & WDC5200 ONLY): Delay Start has been programmed.
Solution: Advance the Program Selector knob to one of the "Reset" positions. Wait 5 seconds, then set the controls without setting the Delay Start.

Possible Cause (WD2100, WD2000S, WDC6200CEE, & WDC5200 ONLY): Controls are not set properly.
Solution: Before setting the controls make sure that the Program Selector knob is in one of the "Reset" positions and the Power button is in the OFF (out) position. Select your desired Program, Temperature and Dry Time, then press the Power button ON.

Possible Cause: Water supply is turned off.
Solution: Turn both the HOT and COLD faucets fully ON.

Possible Cause: Water inlet hoses are kinked or clogged.
Solution: Free the inlet hoses of any kinks and clear them of any clogs.




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The dryer does not start.

Possible Cause: There is no power.
Solution: Check that the plug has been correctly inserted into the socket and that there is electricity to the plug.

Possible Cause: The door is open.
Solution: Close the door.

Possible Cause (WD2100, WD2000S, WDC6200CEE, & WDC5200 ONLY): The Delay Start has been programmed.
Solution: Move the Program Selector knob to one of the "Reset" positions. Then set the controls without setting the delay start.

Possible Cause: Water supply turned off or the inlet hoses are kinked.
Solution: Turn both HOT and COLD faucets fully ON. Make sure hoses are not kinked or pinched.

Possible Cause: The controls are not set properly.
Solution: Make sure that the Program Selector knob is set to a "Dry" position and that the Dry Time knob is set to a time other than "0" min.




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The machine continuously fills and drains water.

Possible Cause: Drain hose is positioned too low, or too far into the standpipe causing siphoning.
Solution: Check that the standpipe is between 25"and 34" high. Make sure that NO MORE than 6" of drain hose is inserted into the standpipe.




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Water does not enter the washer.

Possible Cause: Water inlet hoses are not connected correctly to the tap.
Solution: Review the installation instructions that came with your machine and make sure the hoses are connected properly to the taps.

Possible Cause: Water supply is not adequate.
Solution: Check water pressure. Make sure that the HOT and COLD water inlet faucets are turned fully ON.

Possible Cause: Water inlet hoses are kinked or clogged.
Solution: Free the inlet hoses of any kinks and clear them of any clogs.




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The Program Selector knob keeps turning.

Possible Cause (WD2100, WD2000S, WDC6200CEE & WDC5200 ONLY): The machine needs to be Reset
Solution: Wait a few minutes for the drain pump to empty the tub, turn the washer-dryer Power button OFF (out). Select one of the "Reset" positions on the knob, then switch the Power back ON. If the knob continues to turn, call for assistance.




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The machine leaks.

Possible Cause: The inlet hose is not properly attached.
Solution: Turn off the water supply, unplug the appliance and refer to the "Connecting the Water Inlet" section of your manual to tighten the attachments.

Possible Cause: The washer-dryer is not level.
Solution: The level of the washer-dryer should be checked periodically. Adjust the level legs up or down to ensure the washer is resting solid and does not rock side-to-side or front-to-back.

Possible Cause: The detergent dispenser is obstructed.
Solution: Remove the dispenser drawer and wash it under tap water to remove any detergent residue that may have built up.

Possible Cause: The drain hose is not positioned properly.
Solution: Check that the standpipe is at least 25" high and not more than 34" high. Make sure that no more than 6" of drain hose is inserted into the standpipe.

Possible Cause: The drain pump is obstructed.
Solution:
WD2100, WD2000S, WDC6200CEE, WDC5200 - Follow the "When Needed, Check the Pump" directions in your manual to remove items like keys or coins from the pumps pre-chamber.
All Other Models - Clean your drain/lint filter. Your drain/lint filter is located behind a small door in the lower-right, front corner of the machine. A clogged drain/lint filter can effect drying performance. To eliminate this risk, clean the drain/lint filter regularly of the lint and debris that naturally accumulates from washing/drying clothes. View Filter Cleaning PDF PDF (35k)




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Excessive vibration during the spin cycle.

Possible Cause: The shipping screws and spacers are still installed.
Solution: Remove the Shipping Screws and Spacers.
View Shipping Screw and Spacer Removal PDF for models WD2100, WD2000S, WDC6200CEE & WDC5200 PDF (27k)

Possible Cause: The washer-dryer is not level.
Solution: The level of the washer-dryer should be checked periodically. Adjust the legs up or down to ensure the washer is resting solid and does not rock side-to-side or front-to-back.

Possible Cause: The washer-dryer is installed on carpet.
Solution: Install the washer-dryer on a solid, level surface.

Possible Cause: The load is too big.
Solution: Remove some items from the drum.




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The washer doesn't drain or spin.

Possible Cause (WD2100, WD2000S, WDC6200CEE, & WDC5200 ONLY): The selected program incorporates a manual draining command.
Solution: When using the "Easy Iron" function without presetting a drying program, the machine will stop and wait for your command to drain. Simply press the "Easy Iron" button again and the machine will drain.

Possible Cause: The drain hose is kinked or clogged.
Solution: Make sure that the drain hose is not squashed or kinked. The drain hose should be as straight as possible. Check that nothing is blocking the water flow.

Possible Cause: The drain pump is obstructed.
Solution:
WD2100, WD2000S, WDC6200CEE, WDC5200 - Follow the "When Needed, Check the Pump" directions in your manual to remove items like keys or coins from the pumps pre-chamber.
All Other Models - Clean your drain/lint filter. Your drain/lint filter is located behind a small door in the lower-right, front corner of the machine. A clogged drain/lint filter can effect drying performance. To eliminate this risk, clean the drain/lint filter regularly of the lint and debris that naturally accumulates from washing/drying clothes. View Filter Cleaning PDF PDF (35k)




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The washer produces too much foam.

Possible Cause: The detergent used is not suitable for washing machines.
Solution: Check that the detergent you are using is labeled "For Machine Wash" or "For Hand and Machine Wash" or any similar wording. We recommend using only low-sudsing, HE "High-Efficiency" powder detergents in your Splendide.

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Possible Cause: Too much detergent or softener is being used.
Solution: Make sure that you are using no more than 1 to 2 TBSP of a low-sudsing, HE "High-Efficiency" powder detergent and no more than 1 to 2 TBSP of a liquid fabric softener. Liquid detergents are not recommended because they tend to produce too much foam, but if you prefer to use a liquid detergent, do not use more than 1 TBSP.




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The dryer does not dry properly.

Possible Cause: End of drain hose is under water.
Solution: Make sure that the drain hose is positioned properly. Check that the standpipe is at least 25" high and not more than 34" high. Make sure that no more than 6" of drain hose is inserted into the standpipe.

Possible Cause (WD2100, WD2000S, WD802M ONLY): The dryer vent hose (ducting) is clogged.
Solution: Clear the vent hose (ducting) of any debris.

Possible Cause (WD802M ONLY): The dryer lint filter is clogged.
Solution: This model may have an optional dryer lint screen installed at the dryer vent attachment on the back of the machine. If installed, this screen should be cleaned regularly to optimize drying performance).

Possible Cause: The drain pump is obstructed.
Solution:
WD2100, WD2000S, WDC6200CEE, WDC5200 - Follow the "When Needed, Check the Pump" directions in your manual to remove items like keys or coins from the pumps pre-chamber.
All Other Models: Your drain/lint filter is located behind a small door in the lower-right, front corner of the machine. A clogged drain/lint filter can effect drying performance. To eliminate this risk, clean the drain/lint filter regularly of the lint and debris that naturally accumulates from washing/drying clothes. View Filter Cleaning PDF PDF (35k)

Possible Cause: The drum has been overloaded.
Solution: Remove some items from the drum.

Possible Cause (WDC6200CEE, WDC5200, WDC1025MCEE, WDC1024M ONLY): The COLD water tap is turned OFF.
Solution: Turn the COLD water tap ON.

Possible Cause (WDC6200CEE, WDC5200, WDC1025MCEE & WDC1024M ONLY): Normal Condenser Drying
Special Condenser Drying Note: If you own a Comb-o-matic (ventless) model, when you remove items after drying, they may feel slightly damp to the touch even though they are dry. This is a normal result of the Comb-o-matic's self-condensing drying process. Simply shake them out to allow any humidity to dissipate (a few seconds) before folding or hanging them as you usually would.




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Dryer performance has decreased over time.

Possible Cause (WDC6200CEE, WDC5200, WDC1025MCEE, WDC1024M ONLY): Continual over-sudsing from using too much/wrong kind of laundry aids.
Solution: Always use the correct amount of fabric softener (1-2 TBSP) and detergent (1-2 TBSP of a low-sudsing, HE "High-Efficiency" powder detergent). Liquid detergents are not recommended because they tend to produce too much foam, but if you prefer to use a liquid detergent, do not use more than 1 TBSP. Over time, continual over-sudsing can clog up the condensing chamber and fan blower with lint particles, reduce drying efficiency, and damage your machine. If needed, an internal condenser cleaning kit is available from Splendide for purchase with instructions. NOTE: The interior of the machine should be cleaned periodically by a qualified service technician.




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Splendide Laundry Solutions

1. LAUNDRY: What's the Problem?

Wrinkling >>

Lint or residue on clothing >>

Stains on the load >>




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2. LAUNDRY: Solutions

Wrinkling.

Possible Cause: Incorrect sorting.
Solution: Always load items of similar size and weight. Remember, heavier fabrics, such as towels and denim jeans may require extra room (and time) to dry.

Possible Cause: Overloading while Drying.
Solution: Load your dryer so clothes have enough room to move freely in the drum while drying.

Possible Cause: Incorrect wash cycle.
Solution: Always follow the the cycle and temperature guidelines found on your clothing tags. Match cycle selection and temperature to type of fabric you are using. Repeated washing in water that is too hot may cause wrinkling.

Possible Cause: COLD Wash Temperatures with WARM Rinses.
Solution: For fabrics that will allow it, select Warmer (Not HOT) wash temperatures with COLD rinse temperatures for the best wash results and to prevent fabric wrinkling. (NOTE: Models WD2100, WD2000S, WDC6200CEE, & WDC5200 always rinse with COLD water.)

Possible Cause: Spin speed too high.
Solution:
WD2100, WD2000S, WDC6200CEE, & WDC5200 - Cotton Heavy Duty items dry faster using the 1200 RPM high spin. However, if you're not laundering items like jeans or towels, choose a Permanent Press or Delicates cycle. OR press the "Low Spin" (600 RPM) button when washing.
All Other Models - Choose a cycle with a lower spin speed, OR press "Low Spin" when washing

Possible Cause: Clothes matted to drum after Spin.
Solution: Use 1-2 TBSP of liquid fabric softener during the wash cycle so clothes fall freely from the drum after spinning. OR, Before starting a dry cycle, give garments a quick shake and/or fold them when washing is complete.

Possible Cause: Dry temperature too HOT.
Solution:
WD2100, WD2000S, WDC6200CEE & WDC5200 - For garments that require Medium or Low drying temperatures, choose Permanent Press Dry w/Easy Iron pressed, OR choose Delicates Dry.
All Other Models - Press the "Half Heat" button when drying.

Possible Cause: Items were not removed promptly.
Solution:
WD2100, WD2000S, WDC6200CEE & WDC5200 - When the door lock releases (1-2 min.), fold or hang your laundry when it is still hot from the dryer.
All Other Models - Fold or hang your laundry when it is still hot from the dryer.

Possible Cause: Overdrying.
Solution: Never overdry your clothes! Take clothes out while they are still slightly damp. Overdrying wastes energy, harms fabrics, causes wrinkling and shrinkage, and shortens fabric life.




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Lint or residue on clothing.

Possible Cause: Wash cycle is too long.
Solution: Select a shorter wash cycle.

Possible Cause: Detergent not dissolving.
Solution: Use a low-sudsing, HE ("High-Efficiency") powder detergent that is formulated for all water temperatures, or use a warmer temperature setting. NOTE: Remember, your machine needs just 1-2 TBSP of a powder detergent (or less than 1 TBSP of a liquid detergent) to get your clothes spotlessly clean.

Possible Cause: Overloading.
Solution: Remove some items from the drum.




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Stains on the load.

Possible Cause: A fabric softener dispensing ball was used.
Solution: Dispensing balls will not operate correctly in this machine. Add 1-2 TBSP of a liquid fabric softener to the fabric softener compartment when washing, or use a low-sudsing, HE "High-Efficiency" powder detergent that softens fabrics.

Possible Cause: Detergent not dissolving
Solution:Use a low-sudsing, HE ("High-Efficiency") powder detergent that is formulated for all water temperatures, or use a warmer temperature setting. NOTE: Remember, your machine needs just 1-2 TBSP of a powder detergent (or less than 1 TBSP of a liquid detergent) to get your clothes spotlessly clean.

Possible Cause (WD2100, WD2000S, WDC6200CEE & WDC5200 ONLY): Large load in Express wash.
Solution:For best results, use Express wash for small, lightly soiled loads.




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